hp photosmart 5520 printer black ink not working

#Hp photosmart 5520 printer black ink not working how to
#Hp photosmart 5520 printer black ink not working serial
#Hp photosmart 5520 printer black ink not working upgrade

Serial numbers? Will I need to have the printer physically in front of me before calling? Will I be required to attempt what you've already suggested to prove to the representative that I have tried those things? What information will be needed when I call? Model number, obviously. In other words, something other than starting at the beginning with a general customer service phone number that seems to not be able to help the issue. Since it seems that the agents are generally unaware (although may be coming more and more aware) of this situation, what can a frustrated user do to get the problem resolved quickly? Who can Ispeak with? Is there some type of issue number that Ican provide to reference the appropriate person? Is there someone or some team I can work with directly to get this resolved and avoid the problems that have been described by other users (being disconnected, being told there was nothing that could be done, requring calling back multiple times to explain the situation again and again). I'm interested in continuing to use HP products and get this one replaced, but I'm not interested in spending hours and days on the telephone to reach that answer. I have tried the checklist you provided with no improvement. I've owned the printer for over a year, so I imagine I'm out of the warranty period.

I did an internet search of the problem and immediately came across this forum. I've had the same error that all others are experiencing. Given the experience that this user had, can you please offer some advice on the best way to approach this situation? I'm in the U.S.

You appear to be a true customer representative and provide the best technical support your are allowed to provide. And indeed, who would anyone want the opinion of some one who has worked in the industry for nearly four decades?Īs they say Down Under, good on ya, MissTeriLynn.

#Hp photosmart 5520 printer black ink not working how to

Unfortunately, from my point of view, no one with whom I spoke over the course of 11 total hours had the slightest interest in any suggestions I had for how to improve resolution of this problem or the functioning of technical support in general. I would also like to give kuddos to Charlene, HP Case Management, HP AMS TCO Escalations Team, who, at the 10 hour mark in my calls to technical support, spent with me yet another hour discussing this matter and ultimately caused a replacement (NOT a 5520) printer to arrive yesterday, concluding a three-day Odyssey of almost-Homeric proportions with HP technical support. Your efforts to help people with this are laudible, particularly in the face of the fact that the printer appears to be defective and you are doing your best to help people get resolution. They helped me understand that I could, in fact, get a replacement for the printer.

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#Hp photosmart 5520 printer black ink not working upgrade

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